Order Cancellations

Email contact@verllage.com as soon as you decide you no longer want an order. Include the order number and the email address used at checkout.

When cancellation is possible

We review requests promptly, but we cannot guarantee a cancellation after fulfillment has begun. Once an order has shipped, it can no longer be canceled.

Payments and shipped orders

When a paid order is successfully canceled, any captured amount is reversed or refunded through the original payment method. For a PayPal purchase, we issue any refund through PayPal against the original transaction. PayPal and your bank or card issuer determine when the returned funds appear. If the package has already shipped, please wait for delivery and then request a return through our standard returns process.

Support hours

Monday–Friday, 9:00 AM–5:00 PM Pacific Time.

Email
contact@verllage.com

Phone
+1 (336) 582-6860

Principal business address
Lone Mountain 941 LLC
789 Amalfi Dr
Pacific Palisades, CA 90272
United States
This is the company’s principal business address and is not a walk-in retail location.