Returns & Refunds

Return window

You may request a return up to 30 days after delivery. Email us with your order number and the reason for the return.

Eligibility

The item must be unused, unaltered, complete, and returned in its original packaging. Items that are damaged after delivery, modified, or incomplete are not eligible.

Return authorization

Every return needs approval before it ships back to us. Once a return is approved, we send instructions and a prepaid return label. Unauthorized packages may be delayed or refused.

Return shipping and fees

There is no restocking fee for an approved eligible return, and we pay the return shipping through the prepaid label.

Damaged or incorrect items

If an order arrives damaged or incorrect, report it within 48 hours after delivery. Include the order number and clear photos of the item, the packaging, and the issue, and keep the materials while we review.

Exchanges

Replacements are provided for defective or damaged items. For a different colorway or a change of mind, use the standard return process and place a separate order.

Refunds

After we receive and inspect the returned item, we email you the outcome. We issue approved refunds within 5 days. For purchases paid through PayPal, we issue the refund through PayPal against the original transaction. PayPal returns the funds to the original payment method, subject to its processing rules.

The time for the funds to appear depends on PayPal and the bank or card issuer involved, and may be longer than our 5-day refund issuing timeframe. Refunds for earlier purchases made through another payment provider are returned through the original payment method.

Questions

Email
contact@verllage.com

Phone
+1 (336) 582-6860

Principal business address
Lone Mountain 941 LLC
789 Amalfi Dr
Pacific Palisades, CA 90272
United States
This is the company’s principal business address and is not a walk-in retail location.